How it works, and how we keep it safe

Booking on WhatsApp

Everything starts with a message to our WhatsApp number. You do not need an account; the Tamam app is optional, for those who already use it. Tell us which drip you are curious about, or simply describe why you are looking, along with your area and a window that suits you. If something is easier said than typed, send a voice note, and the coordinator will explain anything unclear by message.

Our coordinators are not clinicians, and they will not try to diagnose you. Their job is to collect the right information, match you with a licensed partner clinic that covers your address, and keep things moving. Once the clinic has reviewed your answers, we confirm the drip, the time and the quoted price in the same chat.

A visit later the same day is often possible, but we never promise an arrival time before a clinic has assigned a nurse. Messaging a few hours ahead, or the evening before, gives you the widest choice of slots.

• The drip you have in mind, or what prompted you to look
• Your area and type of address: home, hotel or office
• A preferred date and time window
• How many people, if it is a group booking
• Access notes such as gate, tower, room number or parking

Clinical screening, and who can say no

Before any visit is confirmed, we ask a short set of health questions: allergies, current medicines, pregnancy or breastfeeding, heart, kidney or liver conditions, diabetes, clotting problems and any recent illness. Your answers go to the partner clinic’s clinician, who decides whether a drip is appropriate and what it should contain.

The clinician can approve the booking as requested, change the formulation, ask for more information or decline. Declining is not a failure of service. It usually means your situation deserves a doctor’s examination, blood tests or a hospital, and a home drip would only delay that. The nurse who visits can also stop or postpone the drip if your vital signs or history on the day raise concerns.

Some drips always need a doctor first. Iron infusions are prescription-only and depend on recent blood results. Requests for migraine relief, heat exhaustion, fatigue after a viral illness or weight management require a physician’s assessment before the booking can proceed.

• Chest pain, fainting or severe breathlessness
• Pregnancy or breastfeeding without a doctor’s advice
• Significant heart or kidney disease
• Symptoms that have not yet been diagnosed
• A known allergy to an ingredient in the drip

The visit, step by step

The nurse will message or call when they are on the way. Keep your Emirates ID or passport handy, since clinics record who they treat, and choose a spot where you can sit or lie comfortably for an hour, with a small surface nearby for the kit.

Once the cannula is in, most people read, answer emails or simply rest. Tell the nurse if your arm feels cold, sore or tight, or if you feel light-headed; a change of position or a slower flow often helps.

When the bag is empty, the nurse removes the cannula, presses on the site and applies a dressing, then checks you are steady before leaving. They explain what is normal over the next day and when to get in touch.

• Identity and consent are confirmed
• Blood pressure, pulse, temperature and oxygen level are checked
• Your history and allergies are reviewed again
• The kit is opened in front of you and the cannula is placed
• The drip runs, often for 30 to 60 minutes, with the nurse present
• The line is removed and aftercare advice is given

Safety standards on every visit

Partner clinics follow their own licensed protocols, but there are standards we expect to see every time. Everything that touches your vein is sterile and single-use, opened from sealed packaging during the visit. Hands are cleaned and gloves worn. Vital signs are recorded before the drip starts and checked again whenever something changes.

Nurses come prepared with an allergy and reaction plan, carrying the medicines and equipment their clinic requires for an early response, and they know when to call an ambulance. Used needles and cannulas go into a sharps container that leaves with the nurse; nothing clinical goes in your household bin.

• Sterile, single-use cannulas, lines and syringes
• Vital signs before, during and after
• Continuous observation for the full infusion
• An allergy and reaction plan
• Sharps removed in a proper container
• A record of what was given, kept by the clinic

Regulation in the UAE

IV therapy is a medical procedure, so in the UAE it must be carried out by licensed healthcare professionals working for a licensed facility. Which authority grants those licences depends on the emirate. In Dubai, it is the Dubai Health Authority (DHA). In Abu Dhabi emirate, including Al Ain and Al Dhafra, it is the Department of Health – Abu Dhabi (DoH). In Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah, it is the Ministry of Health and Prevention (MOHAP).

We pass bookings only to clinics licensed in the emirate where the visit takes place. You are welcome to ask the nurse for their name and the clinic they work for, and to ask us for the clinic’s details before you confirm.

• Dubai: Dubai Health Authority (DHA)
• Abu Dhabi, Al Ain and Al Dhafra: Department of Health – Abu Dhabi (DoH)
• Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah: Ministry of Health and Prevention (MOHAP)

Emergencies and aftercare

A home drip is never a substitute for emergency care. If you or someone near you has chest pain, sudden breathlessness, confusion, a seizure, heavy bleeding or signs of a serious allergic reaction, call 998 for an ambulance or 999 for emergency services. Do not message us first.

After the visit, a small bruise or slight tenderness where the cannula sat is common and usually settles within a few days. Contact a doctor promptly if the area becomes increasingly swollen, red, hot or painful, or if you develop a fever, chills, a rash, dizziness or difficulty breathing. You can also message us, and we will put you in touch with the clinic that treated you.

Keep the dressing on for the time the nurse suggests, avoid heavy lifting with that arm for the rest of the day, and keep drinking normally.

• Swelling or hardness at the site that is getting worse
• Redness, warmth or a red streak along the vein
• Fever or chills
• Breathlessness, wheezing or a rash
• Dizziness or fainting